Terms & Conditions

Welcome to Haram Trip. These Terms and Conditions explain the terms that apply when you browse our website, request information, or book any of our Hajj and Umrah travel services.

By using our website or making a booking with Haram Trip, you agree to these Terms and Conditions. Please read them carefully before confirming your travel arrangements.

1. About Haram Trip

Haram Trip provides pilgrimage travel services including Umrah packages from UK, accommodation arrangements, flights, transfers, visa assistance, and related travel support.

Our aim is to help pilgrims organise their journey with clear information and professional assistance. All bookings are subject to availability, supplier conditions, and the specific details provided in your booking confirmation.

2. Booking Your Umrah Package

When you request an Umrah package from UK, our team will discuss your travel requirements, including:

• Preferred travel dates
• Number of travellers
• Departure airport
• Accommodation preferences
• Duration of stay
• Additional services required

A booking becomes confirmed only after:

• Required payment has been received.
• Availability has been confirmed.
• A booking confirmation has been issued by Haram Trip.

Verbal discussions or enquiries do not create a confirmed booking unless written confirmation has been provided.

3. Package Information and Availability

All travel arrangements are subject to availability at the time of booking.

Package details may include:

• Flights
• Hotels in Makkah and Madinah
• Transfers
• Visa assistance
• Additional travel services

Hotel names, flight schedules, and transport arrangements will be confirmed in your booking documents.

While we aim to provide accurate information, airlines, hotels, and other suppliers may make changes outside our control.

4. Payments and Deposits

Payment requirements will depend on the package selected and the booking conditions provided at the time of reservation.

Customers must ensure:

• Payments are made according to agreed schedules.
• All payment information provided is accurate.
• Outstanding balances are paid before the required deadline.

Failure to complete payments on time may result in cancellation of the booking and applicable charges.

5. Changes to Your Booking

If you need to make changes after booking confirmation, please contact Haram Trip as soon as possible.

Changes may include:

• Passenger details
• Travel dates
• Accommodation preferences
• Flight arrangements

Any amendment charges from airlines, hotels, visa providers, or other suppliers may be passed to the customer.

Some changes may not be possible depending on supplier conditions.

6. Cancellation Policy

If you need to cancel your booking, please contact Haram Trip immediately.

Cancellation charges may apply depending on:

• Cancellation date
• Airline conditions
• Hotel conditions
• Visa processing status
• Supplier policies

Customers should review their booking terms carefully before confirming their travel arrangements.

7. Flights and Airline Conditions

Flight schedules, airlines, baggage allowances, and travel arrangements are controlled by airline providers.

Haram Trip is not responsible for:

• Airline schedule changes
• Flight delays
• Route changes
• Airline cancellations

Customers must comply with airline requirements, including check-in times and baggage rules.

8. Accommodation Terms

Hotels are selected according to the package chosen and availability.

Hotel arrangements may vary depending on:

• Travel dates
• Room availability
• Seasonal demand

Customers should carefully review:

• Hotel category
• Location
• Room type
• Included services

before confirming their booking.

9. Visa Requirements

Customers are responsible for providing correct and complete documents required for travel.

For Umrah visa support, customers must provide accurate information, including:

• Valid passport details
• Required documents
• Personal information requested for processing

Visa approval depends on relevant authorities and cannot be guaranteed by Haram Trip.

Customers should ensure passport validity and meet all travel requirements before departure.

10. Travel Insurance

Haram Trip strongly recommends that all travellers obtain suitable travel insurance before departure.

Travel insurance may provide protection for situations including:

• Medical emergencies
• Travel disruption
• Lost belongings
• Unexpected cancellation

Customers should review their insurance policy carefully to understand the coverage provided.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.
• Checking passport and visa requirements.
• Following airline and accommodation rules.
• Arriving at airports on time.
• Respecting local laws and regulations.
• Following Saudi Arabia travel requirements.

Any additional costs caused by incorrect information or failure to follow requirements may be the responsibility of the traveller.

12. Health and Travel Requirements

Travel requirements can change depending on government regulations and official guidance.

Customers should ensure they are aware of:

• Health requirements
• Vaccination requirements where applicable
• Entry conditions
• Travel documentation

before departure.

13. Special Requirements and Accessibility

Customers should inform Haram Trip before booking if they require specific arrangements, including:

• Mobility assistance
• Medical considerations
• Elderly traveller support
• Family room requirements

We will try to assist wherever possible, but arrangements depend on availability from airlines, hotels, and service providers.

14. Ziyarat and Additional Services

Optional services such as Ziyarat visits, private transfers, meal plans, or additional arrangements may be available depending on the selected package.

Availability and pricing will be confirmed before adding any additional service.

15. Unavoidable Circumstances

Haram Trip cannot be held responsible for circumstances outside our reasonable control, including:

• Natural disasters
• Government restrictions
• Political situations
• Airline disruption
• Security issues
• Other unforeseen events

Where such circumstances occur, we will provide reasonable assistance and communicate available options.

16. Liability

Haram Trip will provide services with reasonable care and professionalism.

However, we are not responsible for losses caused by circumstances outside our control or by third-party suppliers such as airlines, hotels, transport providers, or government authorities.

17. Financial Protection

Where applicable, eligible flight-inclusive bookings are protected under relevant UK travel protection regulations.

Customers will receive appropriate documentation relating to their booking protection where applicable.

18. Complaints and Customer Support

If you have any concerns about your booking or travel arrangements, please contact Haram Trip as soon as possible.

We aim to resolve complaints fairly and efficiently.

Customers should provide:

• Booking reference
• Details of the issue
• Supporting information

to help us investigate the matter.

19. Website Use

The content on the Haram Trip website is provided for general information purposes.

Customers should not:

• Copy website content without permission.
• Misuse website functionality.
• Attempt unauthorized access.
• Submit misleading information.

We reserve the right to update website content and these Terms and Conditions when required.

20. Privacy

Customer information is handled according to our Privacy Policy.

Personal information may be used for:

• Processing bookings
• Arranging travel services
• Communicating booking updates
• Providing customer support

21. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms and Conditions will be handled according to the applicable legal jurisdiction.

22. Contact Haram Trip

If you have questions about these Terms and Conditions or your booking, please contact us:

Haram Trip
Email: info@haramtrip.co.uk

Phone: 07700171892