Privacy Policy

Haram Trip is operated by:

Legal business name: Haram Trip

Registered address: 13 station road London SE25 5AH

For data protection purposes, the legal entity identified above is responsible for the personal information described in this Privacy Policy unless stated otherwise.

You can contact us at:

Email: info@haramtrip.co.uk

Phone: 07700171892

The information we collect depends on how you interact with Haram Trip and the services you request.

We may collect:

• Your name, address, telephone number and email address
• Date of birth
• Nationality and residency information
• Passport details and copies of travel documents where required
• Passenger and travelling-companion information
• Travel dates and itinerary preferences
• Flight and departure-airport preferences
• Hotel and room requirements
• Payment and transaction information
• Booking references and customer-service records
• Correspondence through email, telephone, WhatsApp, website forms or other agreed communication channels
• Accessibility, mobility or special-assistance requirements
• Health-related information where necessary to arrange requested travel assistance
• Visa, entry-authorisation or pilgrimage-permit information where relevant
• Technical website information such as IP address, browser, device and cookie information

Some information may constitute special-category personal data, including information about health, disability or religious belief.

Where we process such information, we will only do so where an appropriate lawful basis and additional legal condition apply.

If you provide personal information about another traveller, you should make sure that you are authorised to provide that information.

This may include information about:

• Family members
• Children
• Group members
• Elderly relatives
• Other passengers travelling under the same booking

Where appropriate, you should make those travellers aware that their information has been provided to Haram Trip and direct them to this Privacy Policy.

We may use personal information for the following purposes.

Responding to Enquiries

We use information to understand your requirements, answer questions and communicate with you about potential travel arrangements.

Preparing Quotations

We may use information such as travel dates, departure airport, passenger numbers, hotel preferences and room requirements to prepare suitable quotations.

Arranging Travel Services

Where you proceed with a booking, information may be used to arrange agreed services including:

• Flights
• Makkah and Madinah accommodation
• Airport transfers
• Ground transport
• Other agreed travel services

Visa and Saudi Entry Assistance

Where this forms part of the agreed service, we may use personal information to assist with Saudi visa, entry-authorisation, travel-document or pilgrimage-permit requirements.

Final decisions concerning visas, entry permission and immigration are made by the relevant authorities.

Communicating About Your Journey

We may contact you regarding:

• Booking confirmations
• Payment information
• Travel documentation
• Flight information
• Hotel details
• Travel requirements
• Itinerary changes
• Important pre-departure information

Customer Support

We may use information to provide assistance before, during and after your journey.

Legal and Business Requirements

We may process and retain information where necessary for:

• Accounting
• Tax
• Fraud prevention
• Legal claims
• Business administration
• Regulatory requirements
• Record keeping

Website Security and Improvement

Technical information may be used for:

• Website security
• Performance monitoring
• Analytics
• Troubleshooting
• Improving our services

Depending on the purpose, we may process personal information because:

It is necessary to take steps at your request before entering into a contract, such as preparing a travel quotation.

It is necessary to perform a contract, such as arranging travel services you have booked.

We are required to comply with a legal obligation.

We have a legitimate interest, such as responding to customers, protecting our systems, preventing fraud or improving services, provided those interests do not override your rights.

You have provided consent, where consent is the appropriate legal basis.

Where special-category information is processed, an additional lawful condition will also be required.

Where reasonably necessary to provide a service, we may share personal information with organisations such as:

• Airlines
• Hotels
• Ground transport providers
• Tour operators
• Travel wholesalers
• Destination management companies
• Visa or documentation service providers
• Saudi government authorities
• Official Saudi travel or pilgrimage platforms
• Payment providers
• Banks or financial institutions
• Insurance providers where applicable
• IT, website and communications providers
• Professional advisers
• Government, regulatory or law-enforcement bodies where required by law

We aim to disclose only information reasonably necessary for the relevant purpose.

Umrah travel involves services outside the United Kingdom, particularly in the Kingdom of Saudi Arabia.

Personal information may therefore need to be transferred to or accessed by organisations outside the UK.

Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism according to the circumstances.

You can contact us if you require further information about how your information is transferred internationally.

Where passport information or copies of travel documents are required for travel arrangements or entry assistance, we use them only for legitimate travel-related purposes.

We do not intend to retain passport copies or identity documents for longer than reasonably necessary for the relevant service, legal requirement or legitimate business purpose.

If you tell us about a medical condition, disability, wheelchair requirement or accessibility need, we may use that information to understand and communicate the assistance required.

Relevant information may need to be shared with airlines, hotels, transport providers or other suppliers responsible for providing the requested assistance.

Haram Trip does not provide medical advice.

Payments may be processed by banks, payment processors or other financial-service providers.

You should avoid sending complete payment-card information through unsecured email or messaging services.

Where permitted by law, we may contact you about relevant Haram Trip services or offers.

You can ask us to stop sending marketing communications at any time.

Stopping marketing communications will not prevent us from contacting you about an active enquiry, confirmed booking or other service-related matter.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function.

Where consent is required for analytics, advertising or other non-essential technologies, those technologies should only be used after the appropriate consent has been obtained.

You can manage available preferences through our website's cookie controls.

Please also see our Cookie Policy where applicable.

We retain personal information only for as long as reasonably necessary.

The appropriate period may depend on:

• The nature of your enquiry
• Whether you make a booking
• Your travel dates
• Accounting and tax requirements
• Supplier records
• Legal requirements
• Complaints
• Potential legal claims

We periodically review the information we hold and may securely delete or anonymise information that is no longer required.

We take reasonable technical and organisational measures designed to protect personal information from:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration

No electronic communication or storage system can be guaranteed to be completely secure.

Customers should therefore also take reasonable care when transmitting sensitive information electronically.

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing relies on consent
• Object to direct marketing
• Request data portability where applicable

These rights may be subject to legal conditions and exemptions.

To exercise a right, contact us using the details below.

We may need to verify your identity before processing your request.

If you have concerns about how Haram Trip uses your personal information, please contact us first so that we can investigate.

You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

We may update this Privacy Policy where our services, systems, legal obligations or data-processing activities change.

The latest version will be published on this page with an updated revision date.

Haram Trip

Email: info@haramtrip.co.uk

Phone: 07700171892

Legal entity: Haram Trip

Registered address: 13 station road London SE25 5AH