Rules and Regulations

Welcome to Haram Trip. These Rules and Regulations outline the conditions, responsibilities, and guidelines that apply when using our website, requesting information, or booking our Hajj and Umrah travel services.

By using our services or confirming a booking with Haram Trip, you agree to follow these rules and regulations. We recommend that all customers read this information carefully before making any travel arrangements.

1. General Terms

Haram Trip provides pilgrimage travel services, including Umrah travel arrangements, accommodation assistance, flight arrangements, visa support, transfers, and related services.

All bookings are subject to:

• Availability of flights and accommodation.
• Supplier terms and conditions.
• Saudi Arabia entry requirements.
• Airline regulations.
• Government travel regulations.

Haram Trip reserves the right to update these rules and regulations when necessary to reflect changes in travel requirements, legal obligations, or company procedures.

2. Customer Information Responsibility

Customers must provide accurate and complete information when requesting or confirming any booking.

This includes:

• Full name as shown on passport.
• Passport details.
• Contact information.
• Travel preferences.
• Any special requirements.

Customers are responsible for checking that all information provided is correct before confirmation.

Incorrect information may result in additional costs, delays, visa issues, or cancellation of arrangements.

3. Passport and Travel Documents

Customers must ensure that they have valid travel documents before departure.

Passengers are responsible for:

• Maintaining a valid passport.
• Providing required documents on time.
• Meeting Saudi Arabia entry requirements.
• Checking any health or travel requirements.

Haram Trip may assist customers with guidance regarding travel documentation, but final approval of visas and entry permissions remains the responsibility of relevant authorities.

4. Booking Confirmation Rules

A booking will only be considered confirmed after:

• Required payments have been received.
• Availability has been confirmed.
• Booking confirmation has been issued.

An enquiry, quotation, or discussion does not guarantee availability or create a confirmed reservation.

Customers should review all booking details carefully before making final confirmation.

5. Payment Regulations

Customers must complete payments according to the agreed payment schedule.

Failure to make payments within the required timeframe may result in:

• Cancellation of booking.
• Loss of availability.
• Application of supplier cancellation charges.

All payment terms will be explained before confirmation of the booking.

6. Changes to Bookings

Any request to change a confirmed booking must be submitted as soon as possible.

Changes may include:

• Travel dates.
• Passenger details.
• Accommodation preferences.
• Flight arrangements.

All changes are subject to availability and may involve additional charges from airlines, hotels, visa providers, or other suppliers.

Some booking details may not be changeable after confirmation.

7. Cancellation Regulations

Customers who wish to cancel their booking must contact Haram Trip immediately.

Cancellation charges may apply depending on:

• Date of cancellation.
• Airline policies.
• Hotel policies.
• Visa processing status.
• Third-party supplier conditions.

Customers should review cancellation conditions before confirming their booking.

8. Flight and Airline Regulations

Flights are provided according to airline terms and conditions.

Customers must comply with:

• Airline check-in requirements.
• Baggage restrictions.
• Travel schedules.
• Security procedures.

Haram Trip is not responsible for changes made by airlines, including:

• Flight delays.
• Schedule changes.
• Cancellations.
• Route changes.

9. Accommodation Regulations

Accommodation arrangements are provided according to the selected package and availability.

Customers should carefully review:

• Hotel category.
• Location.
• Room type.
• Included facilities.

Hotels may change availability due to circumstances beyond our control. Where necessary, alternative arrangements of a suitable standard may be offered.

10. Umrah Visa Regulations

Customers applying for Umrah travel must provide accurate documentation required for visa processing.

Customers are responsible for:

• Providing correct information.
• Submitting documents within required timelines.
• Meeting Saudi Arabia visa requirements.

Visa approval is determined by relevant authorities and cannot be guaranteed by Haram Trip.

11. Health and Safety Requirements

Customers must comply with all applicable health and safety requirements for international travel.

Travellers should:

• Check current travel guidance before departure.
• Carry necessary medication.
• Inform Haram Trip of any important travel requirements.

Customers are responsible for ensuring they are medically prepared for their journey.

12. Special Assistance Requirements

Customers should inform Haram Trip before booking if they require additional assistance, including:

• Mobility support.
• Elderly traveller arrangements.
• Medical considerations.
• Family accommodation requirements.

While we will try to assist wherever possible, arrangements depend on availability from airlines, hotels, and service providers.

13. Optional Services

Additional services may be available depending on the selected package.

These may include:

• Private transfers.
• Ziyarat arrangements.
• Meal plans.
• Additional accommodation services.

Any additional services will be confirmed separately and may involve additional charges.

14. Unavoidable Circumstances

Haram Trip is not responsible for delays, changes, or cancellations caused by circumstances outside reasonable control.

These may include:

• Natural disasters.
• Government restrictions.
• Political situations.
• Security concerns.
• Airline disruption.
• Changes in official regulations.

We will provide reasonable assistance and communicate available options where possible.

15. Company Responsibility

Haram Trip aims to provide accurate information and professional assistance throughout the booking process.

However, some services are provided by third-party suppliers, including:

• Airlines.
• Hotels.
• Transport providers.
• Government authorities.

Their services remain subject to their own terms and conditions.

16. Financial Protection

Where applicable, customers will receive relevant documentation relating to financial protection for eligible bookings.

Customers should review their booking documents carefully to understand the protection applicable to their travel arrangements.

17. Complaints Procedure

If customers have concerns regarding their booking or travel experience, they should contact Haram Trip as soon as possible.

To help us investigate efficiently, customers should provide:

• Booking reference.
• Details of the concern.
• Supporting documents where required.

We aim to handle complaints fairly and provide appropriate responses.

18. Website Usage Rules

Visitors using the Haram Trip website agree not to:

• Misuse website services.
• Provide false information.
• Attempt unauthorized access.
• Copy website content without permission.

Website information is provided for general guidance and may be updated periodically.

19. Privacy and Data Protection

Customer information is handled according to applicable data protection requirements.

Information may be used for:

• Processing bookings.
• Providing travel services.
• Communicating important updates.
• Customer support.

Please review our Privacy Policy for further details.

20. Contact Information

For questions regarding these Rules and Regulations, please contact:

Haram Trip
Email: info@haramtrip.co.uk
Phone: 07700171892